Policies


WHICH COURIER DO YOU USE?

 

We use Royal Mail first class signed for service for all our UK orders.

 

HOW LONG DOES DELIVERY TAKE AND WHAT IS THE COST?

 

Standard delivery costs £5.00 and usually takes 1 to 3 working days once shipped . Most orders will ship out within 1-5 days after cleared payment (we do not ship Saturdays, Sundays, or holidays), however some orders will take more time to process if customized. All buyers will receive an order receipt by email with tracking information when shipment is confirmed.

 

DO YOU SHIP OUTSIDE OF THE U.K?

Yes, we do! For European countries, we have a flat rate shipping cost of £10 and for the rest of the world, it is £13. You can expect the delivery to take between 7-14 days. If you need your order faster than this please contact customer service and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.

 

DO YOU ACCEPT RETURNS?

YES WE DO

 Unworn, and unwashed items on all orders are eligible for store credit or refund if a Return Authorization is requested from sales@lenafelice.com within 7 days of delivery.  After 7 days of delivery, all sales are considered final.

 

WHAT IS THE PROCEDURE FOR RETURNS?

After your Return Authorization has been approved please return the unwanted item/s  back to us using a tracked service such as Royal Mail signed for service.

 

OUR ADDRESS IS:

LENA FELICE

15 Alexandra Road Wellington Telford TF1 1QE United Kingdom

 

HOW TO MAKE AN INTERNATIONAL RETURN?

If making a return from outside the EU then you must correctly complete a customs declaration that states the contents of your parcel are returned items. If this is not completed then the parcel may incur customs charges for which we are not responsible and will not pay. If costs are levied then the parcel will not be collected and will be returned to sender.